These terms of use (the “Terms of Use”) govern the relationship between you and Sanrio Company, Ltd (“Sanrio,” “we,” “us,” and “our”) with respect to your use of this website and your purchase of goods and services provided to you (collectively, the “Services”) on Sanrio Online Shop Direct from Japan (this “Shop”).
1. Acceptance of Terms of Use
1. By accessing any of this Site or using the Services, you declare that you have read, understood, and accepted the Terms of Use. If you do not agree to the Terms of Use, you may not further access or use any part of this Site and must exit this Site immediately.
2. These Terms of Use constitute a legally binding agreement between you and Sanrio. By accessing this Site or using the Services on this Shop, you agree to be bound by these Terms of Use.
3. At our sole discretion, we reserve the right to change, modify, add, or remove parts of these Terms of Use. In the event of any changes, a change notice will be published on the page [URL], sent via email to the address you provided, or communicated by any other method deemed appropriate by us, ensuring you are informed of any provisions or new conditions governing your use of the Services. The revised Terms of Use will take effect on the effective date specified in the change notice.
2. Pricing
Product prices and payment options will be designated at the time of purchase on this Shop in the designated country. Pricing and availability may change without notice.
Although we attempt to provide accurate information, there may be times where information, such as pricing, is incorrect or out of date.
3. Processing of Personal Data
We have made a commitment to process the personal data of those who access this Shop in accordance with our Privacy Policy.
4. Intellectual Property Rights
1. All copyrights, including editorial copyrights, derivative work copyrights, industrial property rights (including but not limited to the rights to obtain such rights), and any other rights (including but not limited to the rights stipulated in Articles 27 and 28 of the Copyright Act of Japan) related to this Shop (including but not limited to characters, designs, illustrations, images, photographs, videos, music, audio, text, programs, etc. provided by this Shop or through the Services) shall belong to Sanrio or to third parties licensed by Sanrio.
2. You may not use any information provided through the Services beyond the scope of personal use as defined under the Copyright Act. Furthermore, you may not transfer, copy, modify, delete, or otherwise alter such information.
5. Restrictions
1. You must not:
(1) Change or remove information available through the Services, access without authorization, hold multiple accounts, or engage in any similar activities.
(2) Interfere with the operation of the Shop, or impose excessive demands on networks, systems, servers, etc. related to the Services.
(3) Transmit, disseminate, or post harmful computer programs, etc.
(4) Infringe or potentially infringe copyrights or other intellectual property rights belonging to us or third parties.
(5) Defame, slander, or damage the reputation or credibility of us or third parties.
(6) Infringe or potentially infringe privacy, portrait rights, publicity rights, or other rights of third parties.
(7) Impersonate a third party (including using another person’s account) or intentionally transmit false information.
(8) Act contrary to public order and morals, including disclosing obscene documents or images to others.
(9) Provide benefits or other cooperation to anti-social forces, including but not limited to organized crime groups, members of organized crime groups, persons who have not been members of organized crime groups for less than five years, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate extortionists, groups engaging in criminal activities under the pretext of social movements, or special intelligence organized crime groups, and any other persons equivalent thereto.
(10) Use this Shop for purposes other than its intended purposes.
(11) Violate these Terms of Use, laws or regulations.
2. You may not use the Services for publicity, advertising, sales, or other business activities without our written consent.
3. We reserve the right to delete any information, including the aforementioned items, or any other information that we deem inappropriate for the operation of this shop.
6. Suspension and Refusal of Use
1. We may temporarily suspend or refuse your use of the Service without prior notice or demand, if you are found to meet any of the following conditions constituting breach of the Terms of Use:
(1) You cannot be verified as an actual person through identity or location verification procedures.
(2) You use the Services for fraudulent purposes.
(3) You interfere with the operation of the Services by any means.
(4) You have previously been refused use due to a violation of the Terms of Use or other reasons.
(5) Any false information is found in the content reported to us.
(6) Your creditworthiness cannot be guaranteed by financial institutions, such as a suspension of card usage or inability to debit from a bank account.
(7) You have a history of non-payment or delayed payment for purchases.
(8) You are a minor, an adult ward, a person under curatorship, or a person under assistance, and the application is not made with the consent of a legal representative.
(9) You are deemed to be, or to belong to, antisocial forces, or to have a relationship with antisocial forces.
(10) You violate any provision of these Terms of Use.
(11) We otherwise determine that you are unsuitable as a user.
2. If your use is suspended or refused, you shall immediately pay all debts incurred through the use of the Service.
3. Even if you have used some Services provided by the Shop, if your use is suspended or refused, we shall not be obligated to provide such Services thereafter.
4. Any usage fees or other debts incurred through the use of the Services prior to suspension or refusal shall be borne by the user, and the user shall pay them.
7. Suspension, Discontinuation, or Restriction of the Services
1. We may, without prior notice to you, temporarily suspend or discontinue part or all of the Services, or restrict usage, if any of the following circumstances apply:
(1) When regular or emergency maintenance, inspection, or updates are conducted on the equipment or systems necessary for providing the Services.
(2) When a system overload occurs due to excessive access or similar reasons.
(3) When errors, bugs, malfunctions, or other security-related defects are found in the system of this Shop.
(4) When it becomes difficult to provide the Services due to force majeure events such as fire, earthquake, power outage, epidemic or infectious disease, civil unrest, riot, labor dispute, or natural disaster.
(5) When telecommunications services are unavailable.
(6) When we deem it necessary to temporarily suspend or discontinue the Services for operational or technical reasons, or when unforeseen circumstances make it difficult to provide the Services.
2. In addition to the preceding paragraph, there may be cases where the Services cannot be used normally or certain procedures cannot be completed properly due to the communication environment, your device environment, or other reasons. To the extent permitted under applicable laws, we shall not be liable for any damages incurred by you as a result of the measures stipulated in this Article.
8. Limitation of Liability
Regardless of the type of claim or the nature of the cause of action, to the extent permitted under applicable laws, you agree that in no event will we, any our affiliates, contractors, suppliers, service providers, employees, agents, licensors, or any party involved in creating, producing, or delivering this Shop or the Services be liable in any manner whatsoever (a) for any decision made or action taken or omitted by you in reliance upon the information provided through the sites; (b) for loss or inaccuracy of data or cost of procurement of substitute goods, services, or technology; (c) for unauthorized access to or alteration of information; and (d) for any indirect, special, incidental, consequential, or punitive damages, including without limitation lost revenue, lost profits, lost data on your equipment, or otherwise, which may result from the use of, access to, or inability to use the Site or the Services (including without limitation any service, product, information, or functionality), even if we or our affiliates have been advised of the possibility of such damages and even in the event of fault, tort (including without limitation negligence), strict liability, or misrepresentation.
9. Disclaimer of Warranty
Your use of any part of this Shop is entirely at your own risk. We make no representations or warranties about this Shop and the Services. This Shop and the Services are provided “as is” and “as available” without warranty or representation of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement to the extent permitted under applicable laws. We do not warrant that the content or any information received through this Shop are accurate, reliable, uninterrupted, or correct; that any defects or errors will be corrected; or that the content or any information received through this Shop is free of viruses or other destructive or harmful components to the extent permitted under applicable laws.
10. Indemnification
You agree to defend, indemnify, and hold harmless us and our affiliates from all liabilities, claims, and expenses, including without limitation attorney’s fees that arise from your use of this Shop or any Services, information or products of this Shops or any violation of these Terms of Use to the extent permitted under applicable laws.
11. Changes of Services and Termination
1. We may change or add all or part of the content of the Services, without prior notice to you if permitted under applicable laws. To the extent permitted under applicable laws, we shall not be liable for any damages incurred by users arising from these measures.
2. We may, at our business discretion, terminate all or part of the operation of this Shop and the provision of the Services. In such a case, we shall provide prior notice to you by posting an announcement on this Shop at least one month prior to termination.
12. Language
1. The English version of the Terms of Use shall be the official text. If any translations in other languages are provided for reference, to the extent permitted under the applicable laws, only the English text shall have contractual effect, and the translations shall have no legal effect.
2. In the event of any inconsistency between the English version and any other language version, the English version shall prevail to the extent permitted under applicable laws.
13. General Provisions
(1) You agree that these Terms of Use are not intended to confer and do not confer any rights or remedies to anyone other than the parties bound by these Terms of Use. You also agree that these Terms of Use are not intended to confer and do not confer any rights or remedies to anyone.
(2) If any part of these Terms of Use is found to be void or unenforceable, the void part should be construed in accordance with applicable law to best reflect the original intentions of us, and the other parts will remain in full force and effect.
(3) A failure by us to exercise or assert a right or provision of these Terms of Use does not constitute a waiver of that right or provision. Any waiver of any provision of these Terms of Use shall only be effective if it is stated as such in writing by us.
(4) These Terms of Use shall be governed by and interpreted in accordance with the laws of Japan.
(5) These Terms of Use are subject to Japanese law, and you expressly agree that any claim or dispute between you and Sanrio, its affiliates, subsidiaries, employees, service providers, directors, administrators, suppliers and providers, will come under the exclusive jurisdiction of Tokyo District Court or Tokyo Summary Court.
(6) These Terms of Use and any rules or instructions published constitutes the entire agreement between you and Sanrio regarding your rights and obligations in relation to your use of the Services.
(7) You may not assign or transfer all or any part of your rights and obligations under these Terms of Use to any third party.
(8) In the case of difficulty in interpretation arising out of a contradiction between any of the headings of the clauses of the Terms of Use and the content of any of the clauses, the headings shall be deemed to be non-existent.
14. Contact Information
If you need to contact us regarding this Shop, the Services, or these Terms of Use, please reach out to us at;
Sanrio Company, Ltd
1-11-1, Osaki, Shinagawa-Ku, Tokyo 141-8603
+81-3-3779-8163
Addendum
Effective Date: 2025/12/15
These Terms of Use have not been revised since their establishment.